Andrew Sutton's posting "I feel rather humbled" (drawing attention to the publication of papers on the work of SAHK collected and edited by Ivan Su) reminded me that I had intended to re-visit the SAHK website and to do so regularly throughout this year of the 7th World Congress there.
This morning, I was initially looking whether it was possible to purchase a copy of the book, as background reading ahead of the Congress but instead found myself reading and re-reading "The Business Model of SAHK - a new vista for NGO corporatization" by SAHK CEO, C F Fong.
Despite the rather 'heavyweight' title and, for some, the whole discussion of business models, governance and management as irrelevant to the proper concerns of conductive education, this is indeed an interesting 'vista'.
Much in the SAHK model attracts my attention and I would welcome further discussion (perhaps "CE and Business Models" could be a "Fringe" event at the World Congress?) but I highlight two aspects here:
1. the way the SAHK model embeds the CE philosophy in the business model at all levels
which then drives
2. putting customers first.
C F Fong summarises this in the final paragraph: "This business model has transformed SAHK toward a competitive modern business designed to put our customers first. It is cascaded from the top down but it only works until it has permeated into every corner of the Association and not just among the professionals."
This view of CE as a whole organisation philosophy and practice is one I have been wrestling with expressing and implementing at Paces for some years. Reading of another organisation's progress is instructive.